Get in Touch With Us
This page tells you how to reach the editorial team behind Online Casino Sites, what we can realistically help with, and where to go when your question is about a casino account rather than about something we have published. We are a research-based comparison publisher, not a casino operator, so the fastest route to an answer depends on which of those two things you need.
Email the editorial team
Written contact is the only channel we operate. Send your message to [email protected] and include the page URL you are writing about, the casino brand involved if there is one, and the date you saw the information. Without those three details most corrections take several rounds of back-and-forth before we can even confirm what changed.
We aim to reply within two business days. Corrections that need us to re-check a published bonus term, a payment method or a state availability claim can take longer, because we verify against the operator's own current terms before we amend anything.
You must be 21 or older to use this site or to contact us about any gambling product featured on it.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Corrections to bonus terms, wagering requirements or payment details we have published | Unlocking, closing or verifying your casino account |
| Explaining how a wagering requirement, cashout limit or bonus expiry date works in general | Releasing a withheld withdrawal or overturning a confiscated balance |
| Clarifying how we rank and review operators | Chasing KYC or source-of-funds documents on your behalf |
| Pointing you to the right regulator, complaints route or support organization | Advising on tax, legal standing in your state, or your individual eligibility |
| Editorial, press and commercial enquiries | Providing bonus codes, comped funds or account credits |
We have no access to any operator's back office. If an account is locked or a payout is pending, only the casino's own support team and, where one applies, its licensing body can move it.
How we make money, and why it does not change our order
Some links on this site are commercial. When a reader opens an account through one of them, the publisher may earn a commission. That funds the research. It does not buy a position, a rating or a favorable write-up, and every operator we list is assessed on the same criteria whether it has a commercial relationship with us or not. If you believe a ranking looks bought rather than earned, say so in an email and we will explain the reasoning behind it.
Questions about the offers we list
A large share of reader mail is about the headline bonuses on our top lists — usually because the advertised figure and the amount that actually reaches a balance are not the same number. Below are three of the offers we are asked about most often, with what we would check before signing up. The offer wording is the operator's own advertising, not a verified result.
Raging Bull — 410% up to $10,000 plus 50 free spins
This sits at the top of our list (editorial rating 10.0) largely because the headline package is the largest percentage match plus free spins combination we cover, and because the brand is long-established enough that its terms are consistently documented. That size is also the reason it generates the most questions. A 410% match at the $10,000 ceiling implies a very substantial qualifying deposit, and match bonuses of this scale almost always carry high playthrough, a maximum bet per spin while bonus funds are live, and a cap on what can be converted to cash. The 50 free spins are normally tied to named games rather than the whole library. The limitation worth stating plainly: a percentage this high is a wagering commitment, not a windfall, and readers who deposit the maximum expecting a straightforward $10,000 are the ones who end up writing to us.
Magician Bet — 101% no wagering
Rated 9.9, and on this page for a different reason entirely: it is the only offer on our list advertised as no wagering. That matters more than headline size for anyone who has been caught out by playthrough before, because a no-wagering bonus is designed to be withdrawable without clearing a multiple first. The trade-off is scale — 101% is modest next to the triple-digit matches elsewhere on the list. "No wagering" also does not mean "no conditions"; minimum deposit, maximum winnings from the bonus, game weighting and an expiry window can all still apply, and you should read those before assuming anything is unrestricted.
Slots of Vegas — 375% plus 50 free spins on Cash Chaser
Rated 9.6. It earns its place because the free spins element is tied to a specific named title, which makes the offer easier to evaluate than a vague "spins on selected games" promise — you know in advance what you will be playing and can check that game's RTP and volatility yourself. The drawback is the same one that applies to every large match: the 375% figure is the ceiling on a deposit-linked calculation, spins usually carry their own separate winnings cap, and the two components may expire on different clocks. If you contact us about this offer, tell us which part you are asking about, because they are effectively two promotions in one.
The rest of the list at a glance
| Operator | Advertised offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 |
| BetUS | 200% up to $4,000 for new players | 9.1 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 8.8 |
Ratings are our own editorial scores, not customer review averages. Note the mix of currencies and units in that column: dollar-capped matches, sweepstakes coin packages measured in SC, and one offer denominated in bitcoin. They are not directly comparable, and any of them can change or be withdrawn without notice — always confirm the live terms on the operator's own promotions page before depositing.
Money questions we get asked before signing up
Reading this site costs nothing. Everything beyond that is between you and the operator. The recurring questions, answered generally because exact figures vary by brand and by state:
- Minimum deposits — typically a small fixed floor, but bonus qualification thresholds are often higher than the site minimum. Depositing the site minimum can leave you ineligible for the offer you came for.
- Paying in — debit cards are the most widely accepted method for US players. Credit card acceptance is inconsistent and your card issuer may decline or treat the transaction as a cash advance with its own fee and interest. Bank transfers and ACH are common at state-licensed operators. E-wallets including PayPal appear at some brands but availability is not universal, so check the cashier before you commit.
- Getting paid out — withdrawals usually return to the method you deposited with where possible. E-wallet payouts tend to clear fastest once approved; ACH and bank transfers take longer; paper checks are slowest. Every timeframe an operator advertises starts after internal approval, not at the moment you click withdraw.
- Limits and fees — expect a minimum withdrawal amount, a per-transaction or weekly maximum, and occasionally a fee on repeat withdrawals within a set period. Bonus winnings can carry a separate cashout cap that is lower than the account limit.
- Verification — KYC checks are standard. ID, proof of address and proof of payment ownership are normal requests, and source-of-funds questions can follow larger deposits or wins. Submitting documents early, rather than at the point of your first withdrawal, is the single most effective way to avoid a delay.
Where to take a complaint or a stuck withdrawal
We cannot intervene in a dispute, but we can tell you the order that works:
- Raise it with the casino's own customer support in writing and keep the thread. Live chat transcripts should be emailed to yourself.
- Escalate through the operator's formal complaints procedure — it should be published in the terms and give a named route and a response deadline.
- If the casino is licensed in your state, take it to that state's gaming regulator. State regulators handle player complaints against the operators they license.
- Record dates, amounts, screenshots of the bonus terms as they appeared when you accepted them, and every reference number. Disputes are decided on documentation.
Tell us about the outcome afterwards if you are willing. Patterns in reader reports about slow payouts or terms that changed mid-promotion feed directly into how we weight an operator.
What you get access to, and what else these brands run
Games sit in a few broad groups and the distinction matters when you are working out which bonus is usable. Slots — including progressive jackpot titles — usually contribute 100% toward wagering. Table games such as blackjack, roulette and baccarat frequently contribute far less, or nothing at all, because their house edge is lower. Live dealer rooms, where a real croupier streams the table, are commonly excluded from bonus play entirely. Sweepstakes-style brands on our list use coin packages rather than cash stakes, which is a different model again. Titles come from third-party software providers, and published RTP and volatility figures tell you more about a game's behavior than its theme does. Outcomes are produced by random number generators and past results have no bearing on future ones.
Several of these operators are not casino-only. BetUS runs sportsbook and racing markets alongside its casino, and it is common across the sector for one account to cover sports betting, poker rooms and casino play. Those product lines are not interchangeable for bonus purposes: a casino welcome offer almost never has its wagering cleared by sports bets, and each vertical usually has its own separate promotion and its own terms. If you intend to use more than one, read them separately.
Legal standing, eligibility and support
Online casino legality in the US is decided state by state, not federally. A handful of states license and regulate real-money online casino play; many do not, and sweepstakes-style social casinos operate under a different legal framework again with its own state-level exclusions. Accepting players from a state is not the same as being authorized to serve that state. Before you deposit anywhere, confirm the operator's licensing status for where you actually are — we verify what we can and date our findings, but rules and availability change, and the responsibility for checking sits with you. Our review of casinos outside the GamStop scheme covers a separate set of considerations and is not a statement about US state licensing.
You must be 21 or older to gamble at the casinos covered here, and accounts must be in your own name with payment methods that match. If gambling has stopped being entertainment, deposit limits, loss limits and self-exclusion tools are available at licensed operators, and state self-exclusion programs and blocking software work across sites rather than one at a time. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across the US. Nothing on this site presents gambling as a way to make money or fix a financial problem, and no outcome is guaranteed.
Reader questions about contacting us
Can you get my withdrawal released?
No. We have no account access at any operator and no authority over payouts. Contact the casino's support team first, then its formal complaints procedure, then the state regulator that licenses it if one applies.
How long until someone replies?
Two business days is our target for a first response. Correction requests that require us to re-verify a bonus term or payment detail against an operator's live terms can take longer, and we would rather confirm than reply quickly with a guess.
Will you tell me if a casino is safe?
We will tell you what we have verified — licensing where it is documented, published terms, ownership where it is disclosed — and we will date it. We will not describe any operator as completely safe, because that is not a claim anyone can make honestly.
I found an out-of-date bonus term. Is that worth reporting?
Yes, and it is the most useful message we receive. Send the page URL, the operator, the term as we published it and the term as it now appears. We check it against the operator's current terms and amend with a revised date.
Do you take payment to move a casino up the list?
No. Commercial links may earn the publisher a commission, but position and rating are set editorially against the same criteria for every brand listed, whether commercial or not.
Can you help me choose between two offers?
We can explain how the mechanics differ — a no-wagering bonus like Magician Bet's 101% behaves nothing like a 410% match, even though the second number is bigger. What we will not do is recommend that you deposit. That decision is yours, and it should be made with money you can afford to lose.
If you are still deciding where to start, read the terms attached to any offer that interests you before you deposit rather than after, and email us if something in them does not add up. Last reviewed Sep 25, 2026 by Grant Bennett.